Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use SKE Logistics, we may collect the following types of personal information:

• Account Information: Name, email address, phone number, and login credentials
• Business Information: Company name, address, role (Importer/Checker/Admin), and business contact details
• Shipment Data: Invoice details, product information, supplier and consignee data, shipping marks
• Transaction Records: Shipment history, status updates, and workflow actions
• Document Uploads: Images, PDFs, and other documents related to shipments

1.2 Technical Information

• Device Information: Device type, operating system, browser type and version
• Usage Data: App features used, session duration, and interaction patterns
• Log Data: IP addresses, access times, and system activity for security purposes

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Processing and managing shipment data and logistics operations
• Facilitating communication between importers, checkers, and administrators
• Generating reports, invoices, and shipment documentation
• Providing real-time shipment tracking and status updates

2.2 Account Management

• Creating and maintaining user accounts
• Authentication and access control based on user roles
• Providing customer support and technical assistance

2.3 Legal and Security

• Maintaining audit trails for compliance and regulatory requirements
• Detecting and preventing fraud, security threats, and unauthorized access
• Complying with legal obligations and responding to legal requests

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Business Operations

• Within Your Organization: Information is shared among authorized users based on their roles and permissions
• Business Partners: Shipment data may be shared with relevant suppliers, consignees, and logistics partners as necessary for operations

3.2 Legal Requirements

• When required by law, court order, or governmental authority
• To protect our rights, property, or safety, or that of our users
• In connection with legal proceedings or investigations

3.3 Service Providers

• Trusted third-party service providers who assist in application hosting, data processing, and technical support
• Cloud storage providers for secure data backup and storage

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission and storage is encrypted using industry-standard protocols
• Access Controls: Role-based access restrictions and multi-factor authentication
• Regular Monitoring: Continuous security monitoring and threat detection
• Data Backup: Regular encrypted backups to prevent data loss
• Security Audits: Regular security assessments and vulnerability testing

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational and audit purposes

Typically, we retain shipment and transaction data for a period of 7 years for compliance purposes, after which it is securely deleted unless longer retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our application may use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze application usage and performance
• Enhance user experience and functionality

You can control cookie settings through your browser, but disabling certain cookies may affect application functionality.

8. International Data Transfers

If you are accessing our services from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in different countries. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

SKE Logistics is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in the application
• Sending email notifications to registered users
• Displaying prominent notices within the application

Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Compliance and Certifications

SKE Logistics is committed to maintaining compliance with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable local and international privacy laws